Privacy Policy

High Roller Casino respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information may be collected when you use the website or related services, why it may be used, how it may be shared, and the choices available to you. It applies to players, visitors and other individuals who interact with High Roller Casino online.

High Roller Casino holds a gaming licence issued by Panama. The site protects player data and transactions with SSL encryption, and account closure is available directly through the platform.

Information we may collect

When you visit the website, create or use an account, contact support, or use available gaming and payment services, High Roller Casino may handle information about you. The information collected depends on how you interact with the website and the services you use. Some information is provided directly by you, while other information may be collected automatically or received from service providers.

Account and contact information

This may include your name, date of birth, residential details, country of residence, username, password, telephone details and email address. It may also include information you provide when you contact customer support, submit a request, take part in an account process or communicate with us in another way. We use this information to create and manage your account, provide services, respond to questions and maintain accurate records.

Identity and verification information

To support age, identity and account checks, we may handle verification documents and related information. This can include copies or details from identity documents, proof of address, information about your source of funds where appropriate, and records of checks completed. Verification information is used to help confirm that an account is genuine, prevent misuse and meet obligations that apply to online gambling services.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment providers may process payment details on our behalf, and we may receive information needed to confirm a transaction without receiving all underlying payment card details. Transaction records help us operate the account, answer payment queries, detect unusual activity, prevent fraud and maintain required records.

Technical, device and cookie data

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times, referring website and information about how you interact with the website. We may also use cookies and similar technologies to remember preferences, support security, understand website use and improve performance.

How we use information

Personal information is used for purposes connected with providing and protecting the website and its services. We aim to collect and use information that is relevant to these purposes and to avoid using it in ways that are incompatible with the reason it was collected.

To open, administer and secure your account.
To provide gambling, account and support services that you request.
To process deposits, withdrawals and other account transactions.
To complete identity, age, verification and account security checks.
To detect, investigate and prevent fraud, money laundering, collusion, cheating, account misuse and other unlawful or unauthorised activity.
To meet legal, regulatory, financial, record-keeping and responsible gambling obligations that apply to the services.
To communicate with you about your account, transactions, security, service changes and support requests.
To understand how the website is used, troubleshoot technical issues and improve its content, features and performance.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
To protect the rights, property, safety and security of High Roller Casino, its players and relevant service providers.

Where information is used for marketing, you can choose to stop receiving promotional communications. Account, service and security messages may still be sent when they are necessary to operate your account or provide important information.

The information we handle may be used to make security or account-related assessments. These checks can help identify unusual activity, protect the platform and support compliance. Where a decision has a significant effect on you, you may contact us to ask about the relevant process or raise a concern.

Cookies, sharing and information security

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. High Roller Casino may use essential cookies to support login, security, navigation and core website functions. Other cookies may help understand website performance, remember preferences or support relevant communications. Cookie availability and purpose may change as the website develops.

You can manage or restrict cookies through your browser settings. If you block or delete essential cookies, some parts of the website may not work correctly, and you may need to enter preferences or sign-in information again. Browser controls do not necessarily remove information already collected or change how essential account records are handled.

When information may be shared

Information may be shared when reasonably necessary to provide services, operate the website, process payments, complete verification, deliver communications, maintain technology or investigate suspicious activity. This may involve payment providers, identity and verification providers, technology suppliers, customer support providers, professional advisers and other service partners. These parties should only receive information relevant to their role and may be required to protect it.

Information may also be disclosed where required or permitted by law, in response to a valid request from a competent authority, to enforce applicable terms, or to protect people and property. We do not intend to sell personal information as a standalone product. If business arrangements change, information may be transferred as part of a lawful restructuring, sale or service transition, subject to applicable privacy requirements.

Security

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication, monitoring and secure handling procedures. No website, transmission method or storage system can be guaranteed to be completely secure, so you should use a strong password, keep account details confidential and contact support promptly if you suspect unauthorised activity.

Storage and retention

Personal information may be stored by High Roller Casino or service providers in Australia or another location, depending on the systems used to operate the services. Appropriate steps should be taken to protect information when it is handled by service providers or across locations. Some records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no continuing reason to retain it, and withdrawing consent for marketing communications.

Making a data request

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@high-roller-casino.best. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before completing a request, particularly where the information is sensitive or account security could be affected.

We will review requests and respond within a reasonable timeframe, subject to applicable requirements. In some situations, a request may be refused, limited or delayed. This may occur where information must be retained for legal, security, fraud prevention or dispute-related reasons, where disclosure could affect another person’s privacy, or where fulfilling the request would compromise the security of the website. If deletion is not possible, we can explain the relevant reason where appropriate.

Marketing preferences

You can unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting support@high-roller-casino.best. You may also ask us to stop using your information for marketing. Changes may not apply immediately to messages already scheduled or sent, but we will aim to update your preferences promptly. Essential account, transactional and security communications may continue.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version will apply when it is published on the website. We encourage you to review this page occasionally so that you understand how information may be handled. If an update is significant, additional notice may be provided where appropriate.

If you have a privacy question, concern or request, please contact support@high-roller-casino.best. We will consider your enquiry and seek to handle it fairly and in accordance with applicable privacy requirements.